Frequently Asked Questions
Everything you need to know about shopping with Midlothian Music USA™
How long does shipping take within the USA?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while expedited options are available at checkout.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original, brand-new condition with all packaging and tags intact to qualify for a full refund.
Do you offer international shipping?
Currently, Midlothian Music USA™ primarily serves customers within the United States. Please contact our support team for specific inquiries regarding international shipping availability and rates.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
Are the products sold on your site authentic and new?
Yes, we are an authorized dealer for all brands we carry. Every item is guaranteed to be 100% authentic and brand new unless explicitly marked as 'Open Box' or 'Used'.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and Apple Pay for a secure and convenient checkout experience.